OUR POLICIES

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Returns & Exchanges Policy

For all HER RAYN items, we offer store credit for all returns or exchanges that are processed within 15 days of receiving, subject to availability.

Unfortunately, all sales from the vintage section of the site are final and we are unable to refund items if they fit the description.

To initiate a return or exchange, please contact our customer service team at:

📧 info@herrayn.com

All returns will be issued in the form of store credit. For exchanges, the returned item’s value will be credited, allowing you to repurchase the desired size or style. Please note that shipping charges are non-refundable.

To ensure a smooth process, kindly include the following details in your email:

  • Order number

  • Item(s) you wish to return (size, color, and style)

We do not process automatic exchanges. Instead, returns are issued as store credit in the form of a discount code equivalent to the item's value.

Your store credit code can be used across our entire site, allowing you to purchase any item from both our brand and vintage collections.

Return Conditions:

  • Items must be unused, unworn, and in their original condition, with tags attached.

  • Items should be carefully repackaged, preferably in the original packaging.

  • Returns sent without prior request or those that do not meet the above conditions will not be accepted.

Shipping

All our items are handmade to order with the highest craftsmanship, requiring up to two weeks for production before dispatch.

If you need your order urgently for a special occasion, please email us before purchasing at info@herrayn.com. Depending on our current workload, we may be able to offer a priority order, allowing your item to be made sooner and dispatched more quickly.

Once ready, orders are shipped the next day via Royal Mail, and you’ll receive a confirmation email with tracking details.

  • UK Customers: Enjoy free shipping on all orders over £80.

  • International Customers: Orders are shipped via Royal Mail International with an estimated delivery time of one week. Shipping costs are £10.99 plus £3.99 per additional item, but orders over £180 qualify for free shipping.

Please note that this is a UK-based brand, and customers in the EU and Northern Ireland may be subject to duties, taxes, and/or clearance fees before delivery. Any applicable import fees are the buyer’s responsibility.

For any questions, feel free to contact us at info@herrayn.com. Thank you for your patience and support!

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