OUR POLICIES

SHIPPING

All of our items are meticulously handmade to order, ensuring the highest quality craftsmanship. As a result, there may be a waiting period of up to one week before your order is ready for postage.

Rest assured that once your items are completed, they will be promptly dispatched the following day using the reliable Evri next day courier service. To keep you informed, a second email will be sent to you notifying you of the shipment of your item(s). If you require a tracking number, please feel free to either send us a direct message or reach out to us at info@herrayn.com.

For our valued international customers, please note that all orders will be shipped via Evri International. It is important to anticipate a delivery time of approximately 2-4 weeks for your order to arrive at its destination. International customers are charged a flat shipping rate of £9.99, plus an additional £4.99 for each item in the order. Unfortunately, HER RAYN is unable to pay for custom/import fees for international orders so please be aware of this when placing orders from the UK-based brand.

We greatly appreciate your understanding and patience throughout the order fulfillment and shipping process. If you have any further questions or concerns, please do not hesitate to contact us.

EXCHANGES

We do not provide returns or refunds, but we do offer exchanges for our designs within 14 days of receiving your order, subject to availability.

Exchanges are only allowed for the same item in a different size. To request an exchange, please get in touch with our customer service team.

In cases where you purchased the smallest or largest size and we do not offer a smaller or larger option, we will accept a return and provide store credit.

Please note that items sent back to us without requesting an exchange will not be accepted.

The item must be in its original condition, unused and unworn. As we do not hold stock for exchanges, you will need to purchase the new size when making an exchange.

Exchanges are only possible if the desired size is currently in stock. Once we accept your exchange item, we will refund you the price of the original item.